Privacy Policy

This Privacy Policy explains how Al Zahra Esans LLC collects, uses, and protects information when you use our online platform, which includes our site and related services. We are committed to protecting your privacy and handling your data responsibly and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect various types of information in connection with your use of our service:

Personal Information: This includes information that can identify you, such as your name, postal address, email address, phone number, and payment information when you make a purchase or register on our site.

Usage Data: We collect information about how you access and use our online platform. This may include your IP address, browser type, device type, pages visited, the time and date of your visit, and other statistics.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

We collect information when you provide it to us directly, such as when you create an account, place an order, subscribe to a newsletter, fill out a form, or contact us. We also collect information automatically as you navigate through our site using technologies like cookies.

2. How We Use Your Information

We use the collected information for various purposes, including:

• To provide and maintain our service, including processing transactions and fulfilling orders.
• To manage your account and registration.
• To communicate with you, respond to your inquiries, and provide customer support.
• To send you updates, newsletters, marketing materials, and other information that may be of interest to you, based on your preferences.
• To personalize your experience on our site and tailor our offerings to your interests.
• To monitor the usage of our service and analyze trends to improve our online platform.
• To detect, prevent, and address technical issues or fraudulent activity.
• To comply with legal obligations and enforce our terms and conditions.

3. Legal Basis for Processing

We process your personal information based on various legal grounds:

• Performance of a Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., processing your order).
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override those interests (e.g., improving our services, preventing fraud, direct marketing where allowed).
• Consent: We may process your information based on your explicit consent for specific purposes (e.g., sending marketing emails when required). You have the right to withdraw your consent at any time.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

4. Sharing Your Information

We may share your information with third parties in certain situations:

• Service Providers: We may engage third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Business Transfers: If Al Zahra Esans LLC is involved in a merger, acquisition, or asset sale, your personal information may be transferred as a business asset.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• With Your Consent: We may disclose your personal information for any other purpose with your prior consent.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

7. Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where processing is based on consent, you have the right to withdraw your consent at any time.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the information provided in the "Contacting Us" section below.

8. Children's Privacy

Our service is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal data from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contacting Us

If you have any questions about this Privacy Policy or our data practices, you can contact us by mail at:

Al Zahra Esans LLC
Warehouse 14, Street 3B, Al Quoz Industrial Area 1, Dubai, PO Box 123456, UAE